Refund policy
2026-10-08 · Mohasiba · Kabul, Afghanistan
This policy concerns payments for Mohasiba plans and Nirkh licences. It does not replace a merchant's policy for goods or services recorded in Bill or Mohasiba.
How to request
Signed-in customers can open Plans and limits in Mohasiba, or Pricing / Account in Nirkh, and request a refund for an eligible completed payment. If the payment is missing, the account is inaccessible, or payment was made through another channel, email info@mohasiba.com with the product and payment reference. Explain duplicate charges, failed access, incorrect amounts or the reason for the request. Do not send full card or bank credentials.
Review and outcome
A request is reviewed by Mohasiba; approval is not automatic and no blanket money-back period is advertised. We consider the payment, access provided, error and any rights required by applicable law. We explain approval or rejection. Approval can remove the current product entitlement, including remaining access, so review that consequence before confirming the request.
Returning money
Approving a request does not transfer money. The refund remains pending until the money has been returned and a payout reference is recorded. The payment method, provider and banking processes affect timing; contact support for the status. A cancelled plan, deleted account or voided invoice is not proof of repayment. Mandatory refund rights are not excluded by this policy.